Return & Refund Policy

Effective Date: 29/08/2026

At JOVERA JOYCE, we believe that luxury begins with trust, quality and an exceptional customer experience. Every order is prepared with care and our commitment to delivering products that meet the quality and presentation standards represented on our website.

We offer a 7-Day Return & Refund Privilege on eligible purchases, subject to the terms below.

1. 7-Day Return Window

Customers may request a return within 7 calendar days from the date the order is delivered.

The return request must be submitted within this 7-day period. Requests received after this period may not be accepted.

2. Our Quality Commitment

At JOVERA JOYCE, we stand behind the quality of our products.

If an item arrives with a genuine manufacturing defect, material fault, damage, or verified quality issue that was not caused after delivery, the customer may contact us within 7 days of receiving the order.

Once the issue has been verified, JOVERA JOYCE will provide a full refund for the affected product.

3. Incorrect or Misrepresented Product

If the product received is materially different from the product displayed or described on our website, including a significant difference in the product specifications, colour, design, size or other material characteristics, please contact us within 7 days of delivery.

Following verification, the customer will be eligible for a full refund.

4. Damaged or Faulty Products

If an item arrives damaged, defective or otherwise not in the condition reasonably expected upon delivery, the customer should contact us as soon as possible and within 7 days.

We may request photographs or videos to verify the condition of the product.

Where the issue is confirmed to be attributable to the product, packaging or fulfilment process, JOVERA JOYCE will issue a full refund.

5. Change of Mind

Our 7-Day Return & Refund Privilege does not provide a refund solely because a customer has changed their mind after receiving a product that:

• Matches the description provided on our website;

• Is the product ordered;

• Meets the quality standards represented by JOVERA JOYCE;

• Arrives in acceptable condition; and

• Has no verified defect or fulfilment error.

Therefore, a change of mind, personal preference, or simply deciding not to keep an otherwise satisfactory product does not qualify for a refund, except where applicable law provides otherwise.

6. Condition of Returned Products

Eligible discretionary returns must be returned in their original condition.

Products should be unused, unworn and unwashed and should retain original tags, labels, packaging and accompanying accessories where applicable.

Products showing signs of use, washing, alteration, staining, damage, perfume or other wear may not qualify for a return.

Certain products may be excluded from return for hygiene, personalization, bespoke production or other legitimate reasons. Any applicable exclusions will be communicated where relevant.

7. Return Shipping

JOVERA JOYCE provides a 7-Day Return Privilege; however, for standard eligible returns, the customer is responsible for the return shipping cost.

Where a return is caused by a verified manufacturing defect, incorrect product, material misdescription or an error attributable to JOVERA JOYCE, we will provide appropriate return instructions and, where applicable, cover or reimburse reasonable return shipping costs.

8. Refund Processing

Once an approved return has been received and inspected, the applicable refund will be processed to the original payment method.

Where a full refund is approved, the customer will receive the full purchase amount for the affected product, subject to any applicable legal requirements or specific terms communicated at checkout.

The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer or payment provider.

9. How to Request a Return

To request a return, please contact our Client Care team:

Email: info@joverajoyce.com

Please include:

• Order number

• Customer name

• Product name

• Reason for return

• Photographs or videos where relevant

Our Client Care team will review the request and provide the appropriate return instructions.

10. Return Assessment

All returns are subject to inspection and verification by JOVERA JOYCE.

Submitting a return request does not automatically constitute approval. Approval will be determined in accordance with this policy and applicable law.

Nothing in this policy is intended to remove or restrict any mandatory consumer rights that cannot legally be excluded or limited.

JOVERA JOYCE reserves the right to amend this policy from time to time. The policy applicable to an order will generally be the version in effect at the time the purchase was made.

Contact:
JOVERA JOYCE
Haripur, KPK, Pakistan
info@joverajoyce.com