Shipping Policy
Effective Date: 29/08/2026
At JOVERA JOYCE, we carefully manage our fulfilment process to maintain the quality, presentation and customer experience associated with our brand.
Depending on the product category and destination, orders may be fulfilled from our international or Pakistan-based fulfilment operations.
1. Pakistan — Fashion Apparel & Footwear
Selected fashion apparel, clothing and footwear purchased for delivery within Pakistan are dispatched from our United Kingdom fulfilment operation.
For eligible Pakistan orders, JOVERA JOYCE provides delivery without a separate shipping charge to the customer.
Where expressly stated at checkout or on the relevant product/collection page, applicable standard shipping, customs duties or import charges will be handled by JOVERA JOYCE so that the customer is not required to make a separate payment for those stated charges.
Estimated Delivery
Fashion apparel and footwear generally require approximately:
9–12 Working Days
Delivery estimates begin after the order has been confirmed and processed.
Because these products are fulfilled internationally from the United Kingdom, delivery may require additional transit time compared with products dispatched locally.
This international fulfilment model allows JOVERA JOYCE to maintain its sourcing and quality-control standards while serving customers in Pakistan.
2. Pakistan — Jewellery, Bags & Eyewear
Selected products, including:
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Jewellery
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Bags
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Rhinestone bags
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Kundan bags
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Selected eyewear
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Selected branded glasses and accessories
may be fulfilled through our Pakistan-based warehouse.
These products are generally delivered within:
Up to 7 Working Days
We aim to deliver these products sooner whenever possible.
3. Mixed Orders
If an order contains products fulfilled from different locations, individual products may be shipped separately.
For example, clothing or footwear may be dispatched from the United Kingdom, while jewellery or bags may be dispatched from our Pakistan warehouse.
As a result, products belonging to the same order may arrive in separate deliveries.
4. Delivery Estimates
All delivery periods provided by JOVERA JOYCE are estimated delivery windows.
Occasional delays may occur due to circumstances outside our reasonable control, including:
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Customs or border processing
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Courier or airline delays
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Public holidays
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Weather conditions
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International logistics disruptions
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Incorrect or incomplete delivery information
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Unforeseen operational circumstances
We will always make reasonable efforts to dispatch and deliver orders as efficiently as possible.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
JOVERA JOYCE cannot be responsible for delays or failed delivery resulting from incorrect, incomplete or outdated information supplied by the customer.
6. Customs, Duties & Taxes
Where JOVERA JOYCE expressly states that shipping, duties, taxes or applicable import charges are included, the stated charges will be handled according to the applicable fulfilment arrangement.
Where such charges are not expressly stated as included, the customer may be responsible for charges imposed by the relevant authorities.
Any applicable charges or inclusions will be communicated at checkout or within the relevant product/shipping information.
7. Delivery Confirmation
Customers are encouraged to inspect their package promptly after delivery and notify JOVERA JOYCE of any apparent damage or issue as soon as possible.
8. Shipping Enquiries
For shipping-related enquiries, please contact:
Please include your order number so that our Client Care team can assist you efficiently.
JOVERA JOYCE
Haripur, KPK, Pakistan
Whatsapp +923112441353
info@joverajoyce.com